Tag - customer relationships


Why Customer Data Matters to Utilities

Customer data is important to utilities. In many cases, customer data analytics is described as the review of consumption patterns provided by smart meter inputs. Not only can customer data analytics be used to help control consumption, it can be used to increase customer experience. Loyal customers are willing to go with the utility in new directions with new …


Customer Consciousness

Today’s successful utilities all have something in common – they believe in building strong relationships with their customers. These utilities act differently than their peers for a good reason: the utility market is competitive in a way it never was before, and they understand their customers will play a more important role in the future. …